Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Ensures standardization of collections, end of day process, developing and updating place of services reporting and reconciliation. Educates on policies and procedures related to the front office. Provides analytical support to establish and achieve revenue cycle goals and objectives. Tracks department performance in a variety of areas, including, but not limited to, scheduling, registration, insurance benefit and eligibility verification. Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced. Research registration/authorization denials for trends. Assist with onboarding of new hires, evaluating work performance, auditing work for accuracy, streamlining workflows, coaching and developing employees ensuring employee productivity, quality of work, and alignment of goals with our mission, vision, and values. Assist employees with current tools for ease of insurance verification. Train to policies, financial stewardship by being accountable for the financial integrity around development. Maintain a strong working knowledge of the systems used. Work collaboratively with the onsite practice manager/administrator with employee status and audit results by maintaining a team approach. Communicates concerns, problems, and important information in an appropriate and timely manner. Keeps revenue cycle manager up to date with any issues or concern. May interface with patients on various issues to assist with training and resolve patient concerns. Enters non-clinical information accurately into patient electronic medical record (EMR) system. Research A/R billing issues assigned, fix errors and process accordingly. Look up payer eligibility using payer websites or call payers to gather needed information for billing. Update all accounts in the system for that patient and promptly re-bill. Initiate appeals to payers following the guidelines outlined for that payer and workflows set forth. Notate accounts and track appeal to resolution. Enter notes with action taken. Monitor denial trends and work with leadership to resolve. Promptly inform management of any problems or changes with system or payers identified during the course of daily work. Performs other duties as assigned. This position requires travel and will be primarily based at HonorHealth Medical Group clinics and Urgent Care centers. This position will also be required to report to HonorHealth's corporate Network Support Services Center in North Phoenix. Qualifications Education High School Diploma or GED Required Experience 3 years work experience in a front office physician or healthcare setting to include one (1) year supervisory, leadership, managerial, or lead work experience. Required Licenses and Certifications