Job Description
Introduction:
Black Box Network Services, the global leader in communication system integration, is looking for a Network Technician with a proven track record in:
Racking and stacking of network devices
Cable patching
Physical layer troubleshooting
Equipment disposal activities
Network troubleshooting
This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.
Position Details:
Hourly position based upon experience & skill level
Long term contract with possible contract extension or hire
Standard work hours: Sat-Thurs 11:00pm-7:00am
Location: Onsite Phoenix, AZ 85027 (Future) and/or Present: Chandler, AZ 85224, must be comfortable supporting either location.
Client Addendum will need to be followed. Copy will be provided at the time of candidates offer.
Responsibilities:
The patching cabling between network equipment and customer’s network
The installation of power cables from equipment to power supply in rack/cabinet/closet
The installation, troubleshooting and de-installing network equipment
Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
Install, troubleshoot, and de-install Network monitoring tools
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
Act as interface between customer’s associates and management
Provide hardware break-fix services for network infrastructure
Perform onsite call-through, data, voice, website and security testing
Perform back-up testing to ensure all systems are connected to the customer’s network as directed
Support carrier testing of circuits
Assist with facilities efforts
Power and uninterruptable power supply (UPS) restoral
Water problems,
Emergency cooling restoration,
Fire suppression exercises, restoration, and post fire events
Support inventory management activities
Receiving inventory
Tagging of assets
Tracking spares (crash kits)
Ordering inventory
Updating inventory records
Prepare and return damaged equipment
Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Coordination services will be provided 24x7; Coordinate with and support other third party vendors (e.g., telecommunications, wiring, distributed antenna solutions, WAN/LAN management) in compliance with customer’s requirements.
Requirements:
Requires appropriate equipment and training with high speed fiber optic transport
The ability to clean high speed single mode optical connections
The ability to measure, transmit and receive on high speed optics
The knowledge and experience to work safely with high speed single mode long range optical lasers
Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Requires experience in working in a data centers and communications closets
Must be able to perform rack and stack activities
Must be able to safely lift heavy objects
Must understand cable patching processes and procedures
Must have a basic knowledge of data communications networking.
Must be able to assist in troubleshooting issues
Must understand network terminology
Must be willing to work shift work which includes nights and weekends.
Experience and Education:
Minimum 2 years of experience in data communications
High school diploma or equivalent required
Must have a basic knowledge of Cisco switches and routers
Must have a basic knowledge of local and wide area networking.
About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.