Customs and Border Protection Officers

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

PART-TIME

The individual selected for this role will be expected to work at Store #1619, located at: 20952 S Ellsworth Loop, Queen Creek, AZ

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

What is the Process to get Started?

Step 1 – Online Application

Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 – Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation

Step 3 – In-Store Interview

Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

**Working At NYAP**

+ NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.

+ 33 Paid days off each year! (11 holidays + 22 days PTO)

+ Healthcare Benefits for you and your family

+ Pet insurance that provides discounts and reimbursements

+ Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)

+ Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

+ Why Work with Us? Exciting Benefits and Opportunities at NYAP!

The Transporter Specialist for NYAP’s La Jornada (The Journey) Program focusing on transitional foster care (TFC), will be responsible for coordinating transportation and physically escorting children who have fled their country of origin and arrived in the U.S. without a parent or legal guardian as they continue on their journey to be united with sponsors.

**RESPONSIBILITIES**

+ Must be able to travel out of state up to 40%-50% for reunification efforts.

+ Performs all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies

+ Coordinates transportation including organizing and navigating travel destinations, physically escorts, and supervises youth while in transit to scheduled and emergency appointments. Coordinates medical transports with Charge Nurse. Coordinates clinical transports with clinical staff. Coordinates reunification transports with team.

+ Tracks and assigns all doctor appointments via supervisors - attends weekly supervisor meeting.

+ Maintains a daily roster of times, dates, destinations, transporters and length of transport.

+ Provides documentation of all missed appointments or unusual events to Management Team.

+ Tracks and schedules all group outings weekly via transportation outing schedule.

+ Maintains cell phone numbers of staff on transport.

+ Ensures daily cleanliness and upkeep of all vehicles assigned to the campus – includes inspecting for cleanliness, damage, proper equipment and safe operation of vehicle.

+ Ensures vehicles are properly fueled.

+ Maintains security over the vehicles and keys.

+ Reports vehicle needs and damage to maintenance and tracks all vehicle issues in regards to repair.

+ Maintains notebooks – includes inspecting logs for completion and accuracy.

+ Provides safety training to all new hires every three weeks.

+ Collects and tracks all safety checklist sheets and provides weekly report.

+ The supervision and transport of youth requires prolonged periods of walking and standing and physical agility. May be required to run and climb flights of stairs. Must be able to participate in physical interventions with youth when necessary. Must frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Will be required to complete Crisis Prevention Institute (CPI) and CPR training.

+ Schedule will vary depending on transport need; flexibility is needed.

+ Other duties may be assigned

**MINIMUM QUALIFICATIONS**

+ High school diploma or GED.

+ Experience working with at-risk youth.

+ Bilingual English/Spanish fluency is required.

+ Excellent time management and organization skills.

+ Excellent written and oral skills.

+ Applicants are required to pass an agility and strength evaluation.

+ Must have a valid driver’s license, reliable transportation, automotive insurance, and a good driving record.

+ Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability.

**OTHER SKILLS**

+ Excellent customer service and communication skills

+ Sensitivity to cultural diversity

+ Enthusiastic self-starter

+ Works well independently and as a team member

**PHYSICAL DEMANDS**

+ Use of manual dexterity, tactile, visual, and audio acuity.

+ Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.

+ Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

+ Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The qualified candidate will follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Who we are**

**National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.**

**We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.**

An Equal Opportunity Employer, including disability/veterans.

Summary This position is located with the Bureau of Indian Affairs, District 3-Law Enforcement in Phoenix, Arizona. Relocation or Permanent Change of Station (PCS) may be authorized in accordance with agency policy. Responsibilities Manage operation of law enforcement programs in Indian Country including uniformed police, criminal/administrative investigations, telecommunications services, detention services, and self-determination (ex. PL 93-638 contracts). Plan, coordinate, implement and direct a segment of the national law enforcement program for Indian Country. Recommend allocation of resources, and is responsible for management of fund control points budgeted for several million dollars. Develop both long and short range policies and plans for the District by coordinating the law enforcement administration needs. Represent the law enforcement organization with executive level officials of Federal, Tribal, state and local governments, business organizations, universities, the media, interest groups, members of Congress, and congressional committees. Maintain a close working relationship with Tribal officials to communicate and interpret programs and policies which affect law enforcement and detention programs in Indian country. Provide expert counsel, advice, and recommendations to OJS management regarding the operations and management of Indian law enforcement programs assigned to the District. Create and maintain effective liaison with law enforcement agencies, intelligence and related agencies for cross jurisdictional or cooperative efforts and to develop information related to drugs, gaming and gambling or other violations of law. Requirements Conditions of Employment Qualifications EXPERIENCE AND EDUCATION REQUIREMENTS: GS-14:To qualify for the GS-14 grade level, you must have at least one year specialized experience at or equivalent to the GS-13 Assistant Special Agent in Charge, Regional Agent in Charge, Division Chief or Deputy Chief level performing the following: 1) managing and supervising a law enforcement program consisting of criminal investigators, uniformed police offices, and correctional officers; 2) planning, organizing and administering the full spectrum of investigative activities for a law enforcement organization; 3) representing a law enforcement organization in the coordination of multi-jurisdiction investigations; and 4) formulating and revising law enforcementpolicies and guidelines. FIREARM REQUIREMENT - This position requires that the incumbent meet initial and continuing qualifications in the use of firearms as outlined in the Gun Control Act of 1968, amended by the Lautenberg Amendment of 1996. An applicant whose background includes any of the following will be ineligible for consideration: 1) convicted of a crime punishable by imprisonment exceeding one year; 2) has any outstanding warrants or is a fugitive from justice; 3) unlawful user of or addicted to any controlled substance; 4) adjudicated as a mental defective or has been committed to a mental institution; 5) illegally or unlawfully in the United States; 6) renounced U. S. citizenship; 7) subject to a court-ordered restraining order from harassing, stalking, or threatening an intimate partner or child; or 8) convicted of a misdemeanor crime of domestic violence. MEDICAL REQUIREMENTS - The duties of this position require moderate to arduous physical exertion involving walking and standing, use of firearms, and exposure to inclement weather. Manual dexterity with comparatively free motion of finger, wrist, elbow, shoulder, hip, and knee joints is required. Arms, hands, legs, and feet must be sufficiently intact and functioning in order that applicants may perform the duties satisfactorily. Sufficiently good vision in each eye, with or without correction, is required to perform duties satisfactorily. Near vision, corrective lenses permitted, must be sufficient to read printed material the size of typewritten characters. Hearing loss, as measured by an audiometer, must not exceed 35 decibels at 1000, 2000, and 3000 Hz levels. Since the duties of these positions are exacting and responsible, and involve activities under trying conditions, applicants must possess emotional and mental stability. Any physical condition that would cause the applicant to be a hazard too himself/herself, or others is disqualifying. NOTE: To be eligible for Secondary Law Enforcement Coverage, you must 1) move directly from a federal Primary/Rigorous position; 2) complete 3 years of service in a primary/rigorous position, and; 3) must be continuously employed in a secondary position(s) since moving from a primary/rigorous position. All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date. All new hires earn the beginning salary of their pay grade (Step 1). See 2025 Salary Tables and select the pay chart for Phoenix, Arizona. If no specific chart is listed for this geographic location, see the "rest of U.S." chart. TELEWORK: Indian Affairs has determined that the duties of the position are suitable for situational telework and the selectee may be allowed to telework with supervisor approval. This is a supervisory position. Under provision of the Civil Service Reform Act, first-time supervisors are required to serve a one-year supervisory probationary period before their appointment becomes final. Those who do not satisfactorily complete this probationary period will be returned to positions of no lower grade and pay than those they occupied before assuming their supervisory assignment. Education There is no educational substitution at this grade level. Additional Information CAREER TRANSITION ASSISTANCE PROGRAMS: These programs apply to employees who have been involuntarily separated from a federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee\_guides/career\_transition.asp . LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: If applying under the Land Management Workforce Flexibility Act, you must provide documentation to support your eligibility (SF-50) and performance (references and/or performance appraisal). Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies. Land Management Agencies include Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, and U.S. Forest Service. Current appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND 3) must have performed at an acceptable level during each period of service. Former appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; AND 4) must have performed at an acceptable level through the service period. SPECIAL APPOINTING AUTHORITY: Certain candidates may be eligible to apply under a special hiring authority including those for disabled individuals, Peace Corps employees, Foreign Service employees, veterans, etc. For more information, visit the following OPM websites: USAJOBS Information Center: https://www.usajobs.gov/Help/; Vets Info Guide: http://www.fedshirevets.gov/. VOLUNTARY SEPARATION INCENTIVE PAYMENT: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. Most individuals who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

**Job Description:**

Do you speak Spanish and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.

Great things are in store! Our part-time careers allow you to optimize your earning potential by working during the store’s busiest times, including evening and weekend hours. Excellent pay and fewer hours with more opportunities to make the sale... what are you waiting for?

It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&T’s full suite of products at your fingertips – the latest devices and personalized services that bring friends, families and communities closer together.

**Let’s talk about what to expect:**

+ On the sales floor, you’ll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine.

+ You’ll be a part of the community through events, filling online orders and making outbound calls to existing and potential customers.

+ You’ll work a schedule between 9am-9pm, including weekends, so you can be there when our customers need us. Monthly seniority-based schedules are available 2 weeks in advance.

+ This is a fast-paced environment, being flexible and open to change will help you stay current with evolving tech and all the ways we work to meet customer’s needs.

+ Prior retail or customer-facing sales experience is a plus. No sales experience? We’ll provide you with the tools, training and coaching needed to help you meet and exceed your goals!

Our Retail Sales Consultant’s earn between $16.41 - $20.04 per hour plus up to $6,850 in commissions if all sales goals are met. Our Retail Sales Consultant’s working 20-24 hours per week earn an average of $30,725 per year in total compensation. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

**Joining our team comes with amazing perks and benefits:**

+ Medical/Dental/Vision coverage

+ 401(k) plan

+ Tuition reimbursement program

+ Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).

+ Sick leave

+ Paid Parental Leave

+ Adoption Reimbursement

+ Disability Benefits (short term and long term)

+ Life and Accidental Death Insurance

+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal

+ Employee Assistance Programs (EAP)

+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

If you are considering jobs like Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or Retail Team Member, this career move would be a great fit!

At AT&T, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19. Ready to join our sales team? Apply today. \#ConnectingOurCommunities

**Weekly Hours:**

20

**Time Type:**

Regular

**Location:**

USA:AZ:Phoenix:10460 N 28th Dr:RET/RET

**With our amazing wage opportunities, our average starting earnings per week begin at**

$0

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

GENERAL DESCRIPTION:

We are seeking a passionate and dynamic Community Engagement Specialist (CES) to join our statewide consumer education and engagement team. A CES works as a lead in designated service delivery areas and on a statewide basis to increase the awareness of the services offered by CCR&R, increase the supply of high-quality childcare, increase consumer knowledge and understanding of childcare, and provide community education and engagement services. The ideal candidate will be responsible for implementing and tracking strategies, and performance measures to engage and educate consumers of childcare and community members by fostering strong relationships and promoting the program’s initiatives and services. This role requires excellent communication skills, creativity, and a deep understanding of community characteristics.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Consumer Engagement and Education: Provide Consumers Statewide with thorough and unbiased information regarding the full range of available Child Care services, including faith based and community-based providers. This information will encompass Child Care offered during non-traditional hours and emergency situations.
Community Outreach: Coordinate, implement, and plan daily/weekly/monthly outreach activities that align with the strategies outlines in the Statewide Plan for Consumer Education to connect with diverse community groups and stakeholders to raise awareness about the CCR&R program and services statewide.
Relationship Building: Establish and maintain strong relationships with community members, early educators, leaders, and organizations to increase awareness and understanding of high-quality child care, including fostering effective partnerships and collaboration with various Early Care and Education Statewide and Community Stakeholders across Arizona.
Community-Based Education and Support: Collaborate with communities throughout the State, including Tribal and military communities, to promote awareness and understanding of high-quality Child Care that is Culturally Relevant and Linguistically Appropriate and to connect Consumers to services.
Event Planning: Attend, coordinate, and participate in community events, workshops, and meetings to promote awareness and engagement of CCR&R services and promote high-quality childcare in Arizona.
Communication: Create and distribute engaging content through various channels, including social media, newsletters, and community forums.
Feedback and Continuous Quality Improvement: Utilize consumer evaluation and information systems for gathering feedback from the community to inform program development and improvements, and evaluate performance and services offered on an individual and program basis.
Data Collection: Collect and enter all engagement, education, and outreach data into Salesforce to document and track all community outreach, networking, contacts made, materials delivered, as well as, generate data and reports for individual and program performance.
Reporting: Track and report on all community engagement activities, outcomes, and feedback to program management and/or program funder. Create, complete, present, and submit reports as assigned.
Reporting: Track and report on all community engagement activities, outcomes, and feedback to program management and/or program funder. Create, complete, present, and submit reports as assigned.
Advocacy: Serve as a representative of the company and program at community events and meetings, advocating for the program's services and the organization’s mission and values.
Child Care Provider Education and Support: Collaborate with Arizona Department of Economic of Security (ADES) to facilitate access to training, education, resources and support that enables Child Care Providers to deliver high-quality care and continuously improve their practices.
Social Media: Collaborate with program leadership and ADES to provide ideas, photos, and support for social media content including Child Care Provider success stories, events, and other relevant content.
Marketing: Create marketing materials for dissemination and utilization with established strategic partnerships and community-based education. All materials must be pre-approved by program leadership and/or funder.
Technology and Software: Utilize technology and program-specific software to analyze and track performance, program activities, and operations, obtain professional development, and monitor costs.
Other duties as assigned: Complete other duties as assigned by the CCR&R Senior and/or Assistant Program Directors, Program Supervisors, Vice Presidents, and/or CEO/President.

REQUIREMENTS:
EDUCATION AND BACKGROUND:
Minimum of a High School Diploma or GED required. Bachelor’s degree in Communications, Public Relations, Early Childhood Education, Marketing, Social Work, or a related field from an accredited institution, strongly preferred.
2+ years of experience in community engagement, outreach, or a similar role, strongly preferred.
Work or volunteer experience in child care and/or early childhood education programs preferred.
Bilingual in English and Spanish; oral, reading and writing ability required.
KNOWLEDGE AND SKILLS:
Effective, strong active listening, public-speaking, oral and written communication skills are required.
Detail-oriented, highly-organized, and excellent time management skills are required.
Resourceful and proactive in finding and educating consumers on an array of community resources required.
Excellent computer skills with proficiency in Microsoft Office 365 programs such as SharePoint, Word, Excel, Outlook, PowerPoint, Publisher and internet browsers and web-based software, databases and programs required.
Provide a positive, relationship-based consumer education experience to all consumers.
Knowledge of child care state licensing and certification rules and regulatory information and systems.
Knowledge of local and state community resources and social service programs throughout Arizona.
Previous database and data entry experience preferred; Salesforce database experience.
Ability to multi-task of many different duties and tasks and work in a fast-paced environment.
An ability to acknowledge, respect, and build upon the diversity of families with regard to such factors as race, ethnicity, family dynamics, gender, socioeconomic status, values, and traditions, as well as, cultural diversity competence and linguistic sensitivity in each service delivery area and statewide.
Location: must be able to provide direct service to the designated consumer base in designated service delivery areas and across Arizona.
Maintain a functional and safe home working space with adequate internet connection for the job and adhere to.
CFR’s remote and virtual meeting policies and procedures.
Comply with all agency and program policies and procedures including confidentiality, employee conduct, computer usage and dress code.
Meet program/department’s performance and productivity standards.
Attend required agency and program/department meetings.
Adhere to the schedule agreed upon with the supervisor.
Follow and model CFR’s core values.
Participate in Performance Quality Improvement initiatives.
Must be eligible and able to obtain an Arizona Level one fingerprint card and pass a criminal and child abuse background check.
Must have a valid Arizona driver’s license, Arizona vehicle registration, and meet agency and Arizona liability insurance requirements and a clean Motor Vehicle Department Report.
Consistent with CDC’s new streamlined guidance, the Safer Federal Workforce determined COVID-19 workplace safety protocols will not vary based on vaccination status or otherwise depend on vaccination information. Due to this determination, requiring, requesting, or collecting vaccination status information is suspended. For current status of the COVID-19 vaccine requirement and/or questions, please contact Human Resources at [email protected].
ABILITY REQUIREMENTS:
Sitting or standing for extended periods of time daily; standing and walking short distances.
Moderate twisting, bending, stooping and lifting up to 40 pounds in the performance of assigned duties.
Ability to use a variety of office equipment and machines as referenced.
Normal manual dexterity and eye-hand coordination required.
Repeated hand-wrist movement required.
The nature of the position involves a fast-paced working environment with multitasking of many different duties and tasks. General daily priorities may change at a moment’s notice and the position requires quick response time and flexibility

The Pay Rate for this position starts at $18.50-$20.35 per hour.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Any offer of employment is contingent upon drug test and fingerprint clearance.

**Your opportunity**

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

As an **Gloabl Service Representative** , your interactions with clients will be via phone, chat and email. You will work in a collaborative, fast-paced environment, to assist our international clients with customer service and trading. The relationships that you create and uphold will have direct impacts as you aid our clients to “Own their tomorrow”.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

**What you have**

**Required Qualifications:**

+ Must be able to read, write, and speak in Spanish or Chinese/Mandarin.

+ FINRA Series 7 and 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time

+ Outstanding customer service experience

+ Well-developed and effective writing skills to establish trust and rapport with clients through written communication

**Preferred Qualifications:**

+ Ability to engage clients via concurrent chats as well as email and phone

+ Preferably 1-2 years of experience in Client Service, Financial Services and/or Brokerage Services with an emphasis in trading, engaging with clients in a proactive and consultative manner.

+ Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients.

+ Excellent interpersonal and written skills with a strong customer service focus are essential

+ This department operates 24hrs a day, 5 days a week, so shift flexibility is highly preferred.

+ A passion to continually learn, growing your knowledge in personal finance

**What’s in it for you**

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.

Centralized Lending Specialist – Bilingual Team

Chandler, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Description:**

This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

**Responsibilities:**

+ Provides exceptional client care

+ Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution

+ Utilizes multiple technology systems to assist customers and referral partners

+ Leverages defined lending processes and policies to meet guidelines and manage risks

+ Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process

+ Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care

**Required Qualifications:**

+ Has 1+ year of home loan origination or mortgage experience

+ Bilingual – Spanish Required

+ Has a strong relationship-deepening and client care mentality

+ Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.

+ Has an ability to assess client needs and suggest/promote alternative products or services

+ Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies

+ Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process

+ Has an ability to work under pressure during high volumes

+ Has an ability to build and maintain positive rapport with service partners.

+ Can prioritize multiple competing tasks.

+ Has adaptability and is flexible to change.

+ Is a strong communicator, written, oral and non-verbal.

+ Demonstrates solid sales production over a sustained time frame.

+ Can be flexible to work weekends and/or extended hours as needed.

+ Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.

+ Has an ability to handle multiple lines of business and models to support changing business needs.

+ Independently works with other business partners to expedite post-sale issues or problem resolution

+ Has the ability to effectively balance performance, operational risk, and client relationship care.

+ Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.

**Desired Qualifications:**

+ Has knowledge of loan products (Conventional, Jumbo and Government)

+ Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.

+ Familiarity with FHA and HUD guidelines.

+ Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.

+ The ability to analyze and comprehend complex financial data and provide financial alternatives.

+ Strong consultative skills including the ability to ask critical questions to identify opportunities

**Skills:**

+ Attention to Detail

+ Client Solutions Advisory

+ Customer and Client Focus

+ Oral Communications

+ Written Communications

+ Client Management

+ Loan Structuring

+ Pipeline Management

+ Problem Solving

+ Collaboration

+ Credit Documentation Requirements

+ Critical Thinking

+ Referral Identification

+ Referral Management

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

Line of Business Job Description:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies.

Responsibilities:

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.

Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.

Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.

Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues

Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients

Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development

Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development

Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues

Provides quality assurance review and testing on operating key controls

Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients

Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

REQUIRED QUALIFICATIONS:

Bilingual- Spanish required

Minimum of 1 year customer service experience in call center environment or equivalent experience; experience preferably in the Banking/Financial industry

Ability to tactfully handle customer concerns

Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed

Excellent verbal and interpersonal communication skills

Skills:

Adaptability

Analytical Thinking

Critical Thinking

Data Collection and Entry

Data Quality Management

Collaboration

Decision Making

Interpret Relevant Laws, Rules, and Regulations

Problem Solving

Research Analysis

Customer and Client Focus

Innovative Thinking

Oral Communications

Prioritization

Quality Assurance

This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

Line of Business Job Description:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies.

Responsibilities:

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.

Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.

Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.

Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues

Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients

Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development

Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development

Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues

Provides quality assurance review and testing on operating key controls

Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients

Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

REQUIRED QUALIFICATIONS:

Bilingual- Spanish required

Minimum of 1 year customer service experience in call center environment or equivalent experience; experience preferably in the Banking/Financial industry

Ability to tactfully handle customer concerns

Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed

Excellent verbal and interpersonal communication skills

Skills:

Adaptability

Analytical Thinking

Critical Thinking

Data Collection and Entry

Data Quality Management

Collaboration

Decision Making

Interpret Relevant Laws, Rules, and Regulations

Problem Solving

Research Analysis

Customer and Client Focus

Innovative Thinking

Oral Communications

Prioritization

Quality Assurance

This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

Line of Business Job Description:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies.

Responsibilities:

Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.

Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.

Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.

Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues

Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients

Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development

Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development

Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues

Provides quality assurance review and testing on operating key controls

Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients

Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry

REQUIRED QUALIFICATIONS:

Bilingual- Spanish required

Minimum of 1 year customer service experience in call center environment or equivalent experience; experience preferably in the Banking/Financial industry

Ability to tactfully handle customer concerns

Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed

Excellent verbal and interpersonal communication skills

Skills:

Adaptability

Analytical Thinking

Critical Thinking

Data Collection and Entry

Data Quality Management

Collaboration

Decision Making

Interpret Relevant Laws, Rules, and Regulations

Problem Solving

Research Analysis

Customer and Client Focus

Innovative Thinking

Oral Communications

Prioritization

Quality Assurance