What you can expect

As an individual contributor, you will be a Technical Project Engineer for the Professional Services Organization designing and implementing Zoom Customer Experience (CX) Products.

About the Team

Join our dynamic Project Engineering team within the Customer Experience Organization, where collaboration and technical expertise drive the successful execution of projects. We work closely with project managers to develop comprehensive plans, provide crucial technical insights, and ensure seamless project deployment. If you're passionate about delivering high-quality solutions and thrive in a busy, constant changing environment, we want you on our team.

Responsibilities

+ Leading the discovery, assessment, design, and implementation of Zoom products which include Zoom Phone, Contact Center, Zoom Virtual Agent, WorkForce Management and more

+ Acting as a business analyst and technology advisor you will collaborate with clients to implement Zoom’s solutions to various market segments

+ Documenting customers business requirements via use cases, user stories, and call/process flows/flowcharts

+ Performing a wide range of integrations with 3rd party products such as WorkForce Management and Customer Records

+ Supporting and troubleshooting deployments

What we’re looking for

+ Have 5-7+ years of engineering experience performing technical gap analysis, creating requirements for large scale enterprises for voice, SMS, Chat and contact center solutions

+ Have a degree in CS, MIS or its equivalent and at least 5+ years of experience designing and implementing CX solutions. UCaaS/CcaaS/Chat Bot

+ Have experience with Contact Center best practices, processes and procedures for design, deployment, and support

+ Experience with CRM Vendors Salesforce, Zendesk, ServiceNow, HubSpot etc. (APIs and CTI connectors)

+ Have an understanding of AI and NLP: Understands natural language processing, machine learning algorithms, and AI integration

+ Experience with Chat bot Development Platforms: Hands-on experience in developing and managing chatbots, especially with platforms like Solvvy and Zoom Virtual Agent

+ Be located in the U.S. or Canada and do not require sponsorship for employment

Salary Range or On Target Earnings:

Minimum:

$76,800.00

Maximum:

$186,200.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

05/15/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) .

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

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